Out of all eCommerce areas, B2B sales represents the largest revenue numbers and growth. Forrester estimates that B2B eCommerce will reach $1.8 trillion and account for 17% of all B2B sales in the US by 2023.
Supporting this volume of sales within a centralized eCommerce platform is demanding to say the least. Selling physical and digital goods to businesses, government entities, and nonprofits requires a sophisticated framework that can handle the wide range of deliverables, merchandising and marketing capabilities, customer service and features required to provide seamless commerce transactions, regardless of order scale.
In order to give customers what they need, companies must consider using a platform that covers key concepts unique to their commerce needs, such as account management, inventory overview, bulk ordering and re-ordering and systems integrations with popular software on the market today, among other requirements.
The majority of current solutions on the market for B2B commerce have significant technological gaps that make it difficult to provide a streamlined user experience, while incorporating this functionality into a legacy system risks the outcome of a clunky final product. Instead, start fresh with this list of requirements you’ll need for seamless transactions. Check out our free B2B eCommerce requirements document to guide you through the process of creating a platform that’s right for your company.