Managing customer transactions in one place is one of the primary goals of any business doing eCommerce. We've worked diligently to provide a core set of functionalities that allow your customer service team to operate more effectively than ever before. At the same time, Slatwall provides the flexibility for your company to operate in new and creative ways, increasing efficiencies while giving your customers the visibility they deserve.
Create orders and accounts for any source imaginable. Slatwall supports mobile, point of sale, expo's, and 3rd party syndicators like Amazon, Ebay & Google, to name just a few. In addition, your orders can be a combination of Wholesale & Retail, giving you a centralized place to manage the day-to-day operations of your business.
Slatwall was built from day one to provide robust order management, not just for orders processed directly in Slatwall, but also those originating in any other POS or Order Management System. This means that you can sync Commerce transactions down to retail locations, or show in-store customers their order history online. This also means that if you have an existing order management system that is working for you, Slatwall can just be plugged-in to that existing architecture and not disrupt the standard operational workflow.
Don't get suckered into thinking orders can only be fulfilled one way. We've worked very hard to insure that a single order can be split up into different fulfillment methods like Shipping, In-store Pickup & Email. In addition, Slatwall supports key features like shipping to multiple addresses and handling complex tax rules across those fulfillments.
We recognize that just accepting credit card payments isn't going to cut it in a multi-channel world. Not only can you use alternative methods like Cash, Check & Gift Cards, but you can also split up order payments across multiple methods, or potentially across different accounts. Either way, Slatwall is setup to handle payments in every form imaginable.
Taking orders over mobile devices isn't just nice-to-have, it is essential to your competitive advantage. The speed of transition from desktop devices to mobile devices is something completely unprecedented. By utilizing Slatwall, not only will you be able to meet these demands, you're also ready for whatever the next 'big challenge’ might be.
Sit down, start a shopping cart, place your order... it would be nice if every order was that simple, but we all know it isn't. When your customers have trouble figuring out exactly which product is going to be best for them they contact you via IM, Email or Phone. That's why it's so important to be able to quickly address their questions and, when necessary, make updates to their shopping cart or even place the order they've started. This is especially important if your website is set-up to create quotes, in which case workflow is a more collaborative process by nature. Regardless of which situation you face, Slatwall has the toolkit to make this simple for everyone involved.
Dealing with issues and statuses on an order by order basis is a fact of doing business. To make the process as streamlined as possible, communication both inside and outside of your organization is crucial. With our intelligent commenting system your team can quickly and intuitively create linked relationships between orders just by typing specific keywords into their comments. This functionality helps to provide a cohesive start-to-finish story for any customer order.
It's our belief that the customer experience doesn't stop when the order leaves your warehouse. That's why Slatwall supports comprehensive delivery tracking, empowering your customer service department by giving them a 360 degree view of the history and status of your customers’ deliveries.
We know that running a global business often means accepting payments in a variety of currencies. Slatwall supports automatic currency conversion based on rates provided by the ECB, as well as the ability to define conversion rates or import the rates on a time frequency you choose, from whatever source you would like. With historical data stored on conversion rates it means you can handle fringe issues like returning orders after the rate has changed. Want to add non-traditional currencies like Bitcoin? No Problem, Slatwall can do that too.