Scientific American
Case Study

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The Situation

This is no ordinary magazine.  Scientific American is the oldest continuously published magazine in the United States!  Founded in 1845, it is read in print by over 3.5 million people worldwide and has over 3.8 million unique visitors to its website each month!  There are some incredible articles to be found over the last 167 years and new, exciting content generated every day.  The problem that Scientific American faced was that managing and selling this content, both online and in print, was difficult and inefficient through their existing legacy systems.
 
Like any company, Scientific American has very specific business requirements; ways that they promote, price, fulfill and report products. The problem for them, and most other eCommerce businesses, is that legacy solutions are not designed with flexibility in the architecture to meet business requirements. Instead they must change their processes to fit into the product.
 
ten24 and our Slatwall solution have taken the exact opposite approach to providing an eCommerce solution.  We engineered Slatwall to be flexible from day one; to accommodate the unique ways that businesses promote, sell, deliver and report product sales, and to integrate with external systems. 
 
As an open-source application, Slatwall allowed the Scientific American development team to download the software and evaluate the solution from a code perspective. The typical sales-pitch including fancy Powerpoint presentations was not needed. Instead, Scientific American was able to take a look under the hood and test an initial download of Slatwall to understand how the system had been designed, see the framework used, and how easy it might be to scale and support.

The Solution

After several months of evaluation, Scientific American decided to move forward with a combination of MuraCMS for content management and Slatwall for eCommerce functionality.  Through a tight collaboration, the ten24 team implemented and customized all aspects of the Slatwall system, while the Scientific American team and Blue River (the folks behind Mura CMS) focused on the content migration.  All of this was accomplished in only 6 months!

Some of the key elements of the Slatwall solution:

Integrations
Integrations with legacy systems are a critical component of every eCommerce implementation.  Trying to determine the best workflow of data and tackling the technical challenges take a lot of time, effort and expertise. Two important integrations for the Scientific American project were CDS, their legacy fulfillment system, and Mura CMS.

CDS
The Scientific American project posed a challenging integration with their existing fulfillment system, CDS.  Although Slatwall was handling the delivery of digital and tablet access products, CDS is still handling fulfillment of Print Subscriptions. Since users can have multiple subscriptions at once, the sharing of account data in a seamless manner was critical. The integration with CDS was complicated by the fact that it involved exchanging data with multiple CDS products.

Some of the highlights of the integration between Slatwall and CDS include: 

  • Allows for account registrations based on existing CDS subscriber info like name and email.
  • Pulls in existing subscriptions to give web and iPad access to CDS subscribers.
  • Automatically sends new subscription orders in real time to the CDS fulfillment systems, including the ability to “gift” subscriptions.
  • ten24 built admin-facing helper applications to easily manage data discrepancies between the two systems.

We also built user-facing management tools for members to update & suspend their CDS subscriptions.
The Slatwall integration extended CDS functionality by allowing one user to have multiple subscriptions by maintaining multiple CDS accounts for a single web or iPad user.

Mura CMS
Slatwall provides a seamless integration into the powerful Mura Content Management System.  The integration includes the sync of content from Mura to Slatwall, allowing Scientific American to choose any page in Mura and mark that page as restricted by purchase or subscription.  If the page (or file) is restricted by purchase, then a product is created in Slatwall and access to that page is handled like a normal eCommerce product.  If access is restricted by Subscription, then access is determined by the price and terms of the subscription the user purchases.

Flexibility

Product Types
The Slatwall eCommerce system gives Scientific American the ability to create and sell unique product types such: content access, subscriptions (print and digital) and merchandise.

Content Access
Scientific American can sell individual magazine issues separate from subscriptions. The integration between Mura CMS and Slatwall allows them to sell any content as a product, bundle or subscription – something that Scientific American had not been able to do in the past.

Subscriptions
Slatwall subscriptions allow site administrators to define the specific benefits for each subscription. Scientific American can define the benefits for each subscription, allowing access to digital products, print products, tablet products, or a combination of products. They can also define the terms of the subscription.

There are 18 different Subscription Benefits defined for Scientific American, including:

  • SA Digital (PDF/HTML) 1 Year Rolling Access
  • SA Print Subscription    
  • SA Tablet for iPad - All and 4 Yr Rolling    
  • SA Digital (PDF/HTML) 4 Years Rolling Access    
  • SA Digital (PDF/HTML) to 1845    
  • SA Digital (PDF/HTML) to 1993    
  • SA Digital (PDF/HTML)    
  • SA Mind Digital (PDF/HTML) 1 Year Rolling Access    
  • SA Mind Digital (PDF/HTML)    
  • SA Mind Tablet for iPad

Attributes
Slatwall allows site administrators to extend the data associated with products, accounts, subscriptions and orders. These extended attributes can be any type of field and are available throughout the application (both front and back-end) for customization of views, advanced search/display and reporting.

Customer Support
Slatwall has the tools to help Scientific American customer support better service subscribers.

Search
From any section within the Slatwall admin, customer support can do a text search and receive a result set that includes:

  • Products
  • Product Types
  • Brands
  • Promotions
  • Orders
  • Accounts
  • Vendor Orders
  • Vendors

Every section of Slatwall has a keyword search and search/filtering within each column of the listings, allowing users to get the information they need quickly.

Comments
Comments are available throughout Slatwall, allowing customer support to leave detailed information about the history of elements like:

  • Customer Orders
  • Vendor Orders
  • Customer Accounts

Account and Order Management
All of the details for an individual account or order are available on one screen, giving customer support everything they need at a quick glance.

Email Communication
Slatwall allows Scientific American to create email triggers based on almost any user action on the site, and then customize the communication that is sent.  Customer support can also manually trigger specific emails from within the admin. For instance, from an order detail page in Slatwall, support can choose to send an order confirmation email, and customize the email before it is sent

Marketing

Beyond the technology platform and administration functionality, Slatwall provides Scientific American with marketing tools which can be used to gain more flexibility, speed to market and marketing intelligence than ever before.

Promotions
The Scientific American marketing team can now use the Slatwall promotion engine to deliver promotions through a number of different methods. They can create promotions on individual landing pages, offers for specified products, offer site-wide promotions, or a combination. The marketing team now has the flexibility to promote and market offers as the business requires.

Landing Pages
With a custom integration between Mura CMS and Slatwall, the Scientific American team can take advantage of expanding landing pages and marketing page functionality. 

The landing pages are linked directly to dynamic products and product content within Slatwall. Based on selections and products, administrators can choose from a number of preset configuration to generate unique landing pages or work with the in-house design team at Scientific American to create custom designs and layouts. Typically, in order to create a custom landing page, a marketer would need to bring together a designer and developer to link a design to an e-commerce platform. With Slatwall, the Scientific American team can custom landing page templates and tie those pages directly to products and promotions within Slatwall.

Reporting

The built-in reporting engine provides a framework for Scientific American to create any number of reports related to sales, promotions, orders, returns, CC transactions, etc.  These reports can be customized by adding different dimensions and metrics to the output and choosing a date range. You can also compare date ranges. The reports can be saved or exported.

Open Source Stack

The Scientific American project is taking advantage of two powerful open source applications to deliver pages and manage eCommerce.  Mura CMS is delivering over 150,000 pages of content and allowing Scientific American editors and marketers to easily add and manage content assets. Slatwall, with its close integration with Mura, provides an enterprise level application for the management of products, promotions, accounts and orders.
 
The key benefit of implementing this open source solution, beyond the fact that it meets Scientific American’s business requirements, is that they are not relying solely on one company for application support or ongoing enhancements.  They will benefit from the Mura and Slatwall developer and user community involvement as new features are added, and able to bring internal resources into the project as needed.

Close Collaboration

Project Management
The entire project team (including ten24, Scientific American, and Blue River) consisted of close to 30 people, working on various pieces of the project, in multiple locations in the US, over a 6 month period. A central point of communications, messages, files and tasks was used as well as communication through Skype, IM and phone as needed. Each team has a project manager that managed the day-to-day tasks and the backlog.

Sprints
The entire project was broken down into twelve, two-week sprints over a 6-month period.  It was an aggressive timeline that was watched closely through daily internal stand-ups and weekly team meetings to address any specific concerns.

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Results

  • The most important result of the project is that Scientific American has a system that works for their business, supporting their content management, marketing, eCommerce and customer support needs.
     
  • With Slatwall they have a platform that is scalable and flexible, allowing Scientific American to meet new challenges as the market evolves and new opportunities arise.
     
  • With an open-source platform Scientific American can utilize internal resources or look to the Slatwall community to lead new development efforts.
     
  • Slatwall provides Scientific American subscribers with real time access to paywall content in multiple formats such as browser-based content, web exclusives, PDF, and Tablet for iPad.
     
  • For the first time ever, the entire Scientific American archive is now available for access – that’s over 167 years of content at a user's fingertips, not to mention the new opportunities that presents for the Scientific American marketing team.
     
  • The ability to get quick to market of timely content through a straightforward interface and integration of Slatwall with Mura.

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